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Frontier Desk
Get your company ready

AI transformation, built by forward-deployed engineers.

Software can now do much of the work your customers pay for: sorting and answering requests, reviewing documents, scheduling and dispatch, billing and collections, and the reports your team puts together every month. Our engineers work inside your company and automate those processes, so each contract costs less to deliver and your team can take on more customers without hiring at the same pace.

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  1. 01A baseline for each process: hours, cost, volume, and errors
  2. 02The changes ranked by what each one does for your margin
  3. 03The first automations running in the live work
  4. 04The result measured against the baseline
  5. 05Runbooks, so your team runs what we built

What it changes for the company

  • Margin on fixed-fee contracts

    When a contract bills per user, device, or month, the hours software takes off the work stay with you as margin. On hourly work the saving passes to the customer unless the contract changes, so we look at how you bill before we build.

  • Room to grow

    The same team serves more customers, so taking on the next contract no longer waits on the next hire.

  • Competing with roll-ups

    AI-enabled roll-ups buy companies like yours, rebuild the same processes around software, and bid for your customers on the lower cost. With the work automated, you can bid where they bid.

  • Borrowing to grow

    Lenders lend against cash flow and contracts. When the same contracts cost less to deliver, more of the cash flow is left to cover a loan.

  • A sale, if you choose one

    A buyer pricing cash flow pays for lower costs once they show in a full year of earnings. An AI-enabled roll-up would rather buy the company as it runs and make the change itself, so what to build first depends on when you would sell and to whom. What the exit roadmap contains

  • A company a buyer already owns

    We build against the case the buyer underwrote, starting in the first months after the close.

  • Before a sale, recap, or loan

    When a buyer or lender will check the AI in the company, we start from what they check and build the evidence with the work. What the work before a sale covers

Where we start

Most of our team’s hours go to Our contracts bill

Where we would start

Requests and service desks

Sorting, routing, and answering what comes in, whether it arrives as tickets, emails, claims, or calls.

What it does for your margin

Every hour software takes off this work stays with you as margin, because the price of each contract doesn’t move.

Get your company ready

  • Requests and service desks

    Sorting, routing, and answering what comes in, whether it arrives as tickets, emails, claims, or calls.

  • Document review

    Reading contracts, claims, invoices, or compliance evidence against a checklist, and flagging what a person needs to decide.

  • Scheduling and dispatch

    Booking jobs, assigning crews or drivers, and updating customers as the work moves, which is the coordination around the physical work.

  • Finance and billing

    Matching hours or usage to invoices, chasing receivables, and closing the month.

  • Reporting

    The weekly and monthly reports your team assembles by hand for customers or management.

How the work runs

  1. 01Weeks 1–2

    An AI opportunity assessment, at a fixed fee. We measure each process as it runs today, rank the changes by what each does for your margin, and price the first build. You keep the assessment whether or not you go on.

  2. 02Weeks 3–10

    We build the first one to three automations into the live work, and you see each one running on real work every week.

  3. 03Midway

    You continue, change the scope, or stop, and pay for the work done to that point.

  4. 04End of the build

    We measure the result against the baseline and hand your team the runbooks.

  5. 05After

    The next processes run on a monthly retainer, with an engineer working inside your team. You keep everything we built.

A sample build plan

A made-up company, to show what a build plan contains.

The company

A managed security and compliance provider with about 110 staff and $25M in revenue, selling monitoring and compliance services on fixed monthly contracts. The owner wants to keep growing and is losing bids to a competitor owned by an AI-enabled roll-up.

Measured in weeks 1–2

  • Analyst minutes per alert, by alert type
  • Hours per customer each month spent collecting compliance evidence
  • Hours to onboard a new customer

The first build

  1. First review of alerts run by an AI agent, which gathers the context and drafts the case, with an analyst deciding every one.
  2. Evidence for each customer’s SOC 2 and ISO 27001 controls pulled from their systems on a schedule, with a compliance specialist reviewing each report.
  3. New-customer onboarding run from the signed contract, with an engineer approving each step.

Midway

The owner sees alert review running on live alerts and decides whether to continue, change the scope, or stop.

What the owner gets

Cost to serve each customer per month before and after, by service, with the method and the records behind it. The owner prices the next bids from it.

Who does the work

A founding partner of Frontier Desk leads the engineering and answers for the scope. When a build needs more engineers or a particular system, AI implementation firms from our network add them, and a larger build can be contracted with the firm directly, with our lead staying on. The scope names every firm and person on the work, and what each is paid, before you sign.

AI implementation firms

If you build this work, as an implementation firm or a forward-deployed engineering team, join the network. We bring you companies with the processes already measured and scoped.

Join

Start with the assessment

Tell us about the company and the work your team spends the most hours on. The first conversation covers where software would take the most off each contract.

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